Questions/FAQ's

    • How long will my order take to complete?

    • Where do you deliver?

    • What payment methods do you accept?

    • How do I measure my cats neck to get the correct size?

    • How big is the luxury fabric bow tie?

    • Do you offer wholesale prices?

    • Can I wash my luxury fabric bow tie collar?


    How long will my order take to complete? top

    All of our collars are lovingly handmade to order for you.

    Crystal cat collars ~ Please allow 7-28 days until dispatch - usually dispatched within 2 weeks but in extremely busy periods may take longer.

    Luxury Bow Tie cat collars ~Please allow 7-14 days until dispatch. 

    (updated 29/04/2017)

    Where do you deliver? top

    We deliver worldwide.

    Parcels are shipped via Royal Mail 1st class signed for delivery for mainland UK residents.

    International parcels are shipped via a trackable Royal Mail service - Priority International tracked so you can follow your parcels journey to you or standard airmail.

    UK shipping costs  

    • £4.50 - 1st class Signed for.
    • £1.99 - 1st class orders under £30.00
    • Free shipping worldwide for orders £100.00 & over
     International shipping costs
    • £10.99 - Priority International trackable service
    • £5.50 - Standard 1st class Airmail
    • 50p each additional item
    • Free shipping worldwide for orders £100.00 & over

    What payment methods do you accept? top

    We accept secure payments worldwide via PayPal.

    PayPal Acceptance Mark

    If you do not have a PayPal account you can pay with either your credit or debit card via the PayPal site. At checkout click the checkout with PayPal button & look at the left side of the PayPal payment login page & click don't have a PayPal account. You can then use your credit or debit card.

    E~cheque payments ~ goods dispatched upon cheque clearance.

    UK orders: PayPal, credit or debit card via PayPal site.

    International orders: PayPal, credit or debit card via PayPal site.

    How do I measure my cats neck to get the correct size? top

    Using a cloth measuring tape or something similar wrap gently around your cats neck (not too tight) allowing 1-2 fingers under the measure which will allow for a comfortable fit. Our collar measurements are in inches.

    How big is the luxury fabric bow tie? top

    The Luxury fabric bow tie measures approx 3 inches for our standard cat size collar. Kitten bow ties are made slightly smaller & for our larger cat size collar the bow tie is slightly larger.

    Do you offer wholesale prices? top

    Sorry, we do not offer wholesale prices on our products.

    Can I wash my luxury fabric bow tie collar? top

    Yes - the fabric bow tie collars are hand washable.
    Care information - Luxury fabric bow tie collars.
     
    The bow tie collar should be hand washed at a low temperature 30°C and then left to dry flat. (Do not tumble dry)

    When dry gently iron the bow tie if needed.

    Remove bell before washing.

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