Questions/FAQ's

    • How long will my order take to complete?

    • Where do you deliver?

    • What payment methods do you accept?

    • How do I measure my cats neck to get the correct size?

    • How big is the luxury fabric bow tie?

    • Do you offer wholesale prices?

    • Can I wash my luxury fabric bow tie collar?


    How long will my order take to complete? top

    All of our collars are lovingly handmade to order for you.

    Crystal cat collars ~ Please allow 7-28 days until dispatch - usually dispatched within 2 weeks but in extremely busy periods may take longer.

     

    Where do you deliver? top

    We deliver worldwide.

    Parcels are shipped via Royal Mail 1st class signed for delivery for mainland UK residents.

    International parcels are shipped via a trackable Royal Mail service - Priority International tracked so you can follow your parcels journey to you or standard airmail.

    UK shipping costs  

    • £4.99 - Royal Mail 1st class Signed for.
    • Free shipping worldwide for orders £100.00 & over
    • Luxury Bow Tie collars £1.50 Royal Mail 1st class (2 items max)
    • Luxury Bow Tie collars £2.50 Royal Mail 1st class signed (2 items max)
    • 3 or more bow collars £4.99 - Royal Mail 1st class Signed for.
     
    International shipping costs
    • £10.99 - Royal Mail Priority International trackable service
    • £5.99 - Royal Mail International Standard
    • Free shipping worldwide for orders £100.00 & over

    What payment methods do you accept? top

    We accept secure payments worldwide via PayPal.

    PayPal Acceptance Mark

    If you do not have a PayPal account you can pay with either your credit or debit card via the PayPal site. At checkout click the yellow checkout with PayPal button & you will see the option to guest checkout without a PayPal account. You can then securely enter your card details to complete your purchase.

    PayPal guest checkout

    PayPal offers the option to open an account at the bottom of the form. You do not have to open an account to pay with your card - Click No thanks if you do not wish to.

     

    UK orders: PayPal, credit or debit card via PayPal site.

    International orders: PayPal, credit or debit card via PayPal site.

    How do I measure my cats neck to get the correct size? top

    Using a cloth measuring tape or something similar wrap gently around your cats neck (not too tight) allowing 1-2 fingers under the measure which will allow for a comfortable fit. Our collar measurements are in inches.

    How big is the luxury fabric bow tie? top

    The Luxury fabric bow tie measures approx 3 inches for our standard cat size collar. Kitten bow ties are made slightly smaller & for our larger cat size collar the bow tie is slightly larger.

    Do you offer wholesale prices? top

    Sorry, we do not offer wholesale prices on our products.

    Can I wash my luxury fabric bow tie collar? top

    Yes - the fabric bow tie collars are hand washable.
    Care information - Luxury fabric bow tie collars.
     
    The bow tie collar should be hand washed at a low temperature 30°C and then left to dry flat. (Do not tumble dry)

    When dry gently iron the bow tie if needed.

    Remove bell before washing.

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