Questions/FAQ's

    • Covid-19 Information for our customers.

    • Do you offer wholesale prices?

    • How long will my order take to complete?

    • Where do you deliver?

    • What payment methods do you accept?

    • How do I measure my cats neck to get the correct size?

    • Which collar size should I choose?


    Covid-19 Information for our customers. top

    Covid-19 information for our customers.

    We remain open for crystal cat collar orders.

    Post office drop offs are being limited to twice a week.  UK customers - No signature required with Royal Mail.

    We are still shipping internationally to the USA, CANADA & Australia & Europe using tracked Royal Mail unsigned delivery.

    Take care & please stay safe,

    Sarah x

    Do you offer wholesale prices? top

    Sorry, we do not offer wholesale prices on our products.

    How long will my order take to complete? top

    All of our collars are lovingly handmade to order for you.

    Crystal cat collars ~ Please allow 7-21 days until dispatch - usually dispatched within 2 weeks but in extremely busy periods may take longer.

    Luxury Bow Tie Cat Collar -   Please allow 5-10 days until dispatch.

     

    Where do you deliver? top

    We deliver worldwide.

    Parcels are shipped via Royal Mail 1st class signed for delivery for mainland UK residents.

    International parcels are shipped via a trackable Royal Mail service - Priority International tracked so you can follow your parcels journey to you or standard airmail.

    UK shipping costs  

    Crystal Collars

    • £4.99 - Royal Mail 1st class Signed for.
    • Free shipping worldwide for orders £100.00 & over

     

    Luxury Bow Tie Collars

    •   Royal Mail 1st Class (1-2 bows) £1.99
    •   Royal Mail 1st Class tracked (1-2 bows) £2.75
    •   Free shipping worldwide for orders £100.00 & over
     
    International shipping costs
     
    Crystal Collars
    • £12.99 - Royal Mail International Tracked.
    • Free shipping worldwide for orders £100.00 & over

     Luxury Bow Tie Collars

    •   £9.99 - Royal Mail International Tracked (1-2 bows)  
    •   Free shipping worldwide for orders £100.00 & over

    What payment methods do you accept? top

    We accept secure payments worldwide via PayPal.

     
    PayPal Acceptance Mark

     

    UK orders:

    • PayPal.
    • Credit or Debit Card. Visa, Mastercard, Visa Debit.

    International orders:

    • Paypal
    • Credit or Debit Card. Visa, Mastercard, Visa Debit.

     

    Note to USA customers - when ordering please enter the initials for your state at checkout & not the full name as Paypal does not seem to recognize the name for some strange reason. If you have any problems ordering please email.

    How do I measure my cats neck to get the correct size? top

    Using a cloth measuring tape or something similar wrap gently around your cats neck (not too tight) allowing 1-2 fingers under the measure which will allow for a comfortable fit. Our collar measurements are in inches.

    Which collar size should I choose? top

    Cat size:

    Adult size collars measure 12 inch in length & will adjust to fit neck size 8 inch- 9.5 inch

    Kitten size:

    Kitten size collars measure 10 inch in length & will adjust to fit neck size 7 inch - 8 inch

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