Questions/FAQ's

    • Which collar size should I choose?

    • Do you offer wholesale prices?

    • How long will my order take to complete?

    • Where do you deliver?

    • What payment methods do you accept?

    • How do I measure my cats neck to get the correct size?


    Which collar size should I choose? top

    Crystal Collars.

    Cat size:

    Adult size collars measure 12 inch (30cm) in length & will adjust to fit neck size 8 inch (20cm) - 9.5 inch (25cm)

    Kitten size:

    Kitten size collars measure 10 inch (25cm) in length & will adjust to fit neck size 7 inch (18cm) - 8 inch (20cm)

    Crystal Kitty Klip Breakaway Buckle Collars.

    The collar is fitted to the actual neck size of your cat. To allow the crystal to go all around the collar there is no slide adjuster just the breakaway kitty-klip buckle. Please ensure you measure your little cats neck correctly so it's not too tight allowing a comfortable fit. If you need an extra 1/2 inch either way please email

    Available in 4 sizes:

    • 7 inch (18cm) actual neck size
    • 8 inch (20cm) actual neck size
    • 9 inch (23cm) actual neck size
    • 10 inch (25cm) actual neck size 

     Luxury Bow Tie Cat Collars

    • Cat size 7-9 inch (18cm - 23cm)
    • Kitten size 6-8 inch (15cm -20cm)
    • Larger cat size 9-11 inch (23cm - 28cm)

    Please note: The Luxury fabric bow tie measures approx 3 inches (7.6 cm) for our standard cat size collar. Kitten bow ties are made slightly smaller & for our larger cat size collar the bow tie is slightly larger.

    Do you offer wholesale prices? top

    Sorry, we do not offer wholesale prices on our products.

    How long will my order take to complete? top

    All of our collars are lovingly handmade to order for you.

    Crystal cat collars 

    Please allow 7-21 days until dispatch - usually dispatched within 2 weeks but in extremely busy periods may take longer.

    Luxury Bow Tie Cat Collar 

    Please allow 5-7 days until dispatch.

     

    Where do you deliver? top

    We deliver worldwide.

    Parcels are shipped via Royal Mail 1st class signed for delivery for mainland UK residents.

    International parcels are shipped via a trackable Royal Mail service - Priority International tracked so you can follow your parcels journey to you or standard airmail.

    *Please note - International orders all customs & duties are the responsibility of the buyer.

    UK shipping costs  

    Crystal Collars

    • £4.99 - Royal Mail 1st class Signed for.
    • Free shipping worldwide for orders £100.00 & over

     

    Luxury Bow Tie Collars

    •   Royal Mail 1st Class (1-2 bows) £1.99
    •   Royal Mail 1st Class tracked (1-2 bows) £2.75
    •   Free shipping worldwide for orders £100.00 & over
     
    International shipping costs
     
    Crystal Collars
    • £12.99 - Royal Mail International Tracked.
    • Free shipping worldwide for orders £100.00 & over

     Luxury Bow Tie Collars

    •   £9.99 - Royal Mail International Tracked (1-2 bows)  
    •   Free shipping worldwide for orders £100.00 & over

    What payment methods do you accept? top

    We accept secure payments worldwide via PayPal.

     
    PayPal Acceptance Mark

     

    UK orders:

    • PayPal.
    • Credit or Debit Card. Visa, Mastercard, Visa Debit.

    International orders:

    • Paypal
    • Credit or Debit Card. Visa, Mastercard, Visa Debit.

     

    Note to USA customers - when ordering please enter the initials for your state at checkout & not the full name as Paypal does not seem to recognize the name for some strange reason. If you have any problems ordering please email.

    How do I measure my cats neck to get the correct size? top

    Using a cloth measuring tape or something similar wrap gently around your cats neck (not too tight) allowing 1-2 fingers under the measure which will allow for a comfortable fit. Our collar measurements are in inches.

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