Questions/FAQ's

    • How long will my order take to complete?

    • Where do you deliver?

    • What payment methods do you accept?

    • How do I measure my cats neck to get the correct size?

    • How big is the luxury fabric bow tie?

    • Do you offer wholesale prices?

    • Can I wash my luxury fabric bow tie collar?


    How long will my order take to complete? top

    All of our collars are lovingly handmade to order for you.

    Crystal cat collars ~ Please allow 7-21 days until dispatch - usually dispatched within 2 weeks but in extremely busy periods may take longer.

    Luxury Bow Tie Cat Collars ~ Please allow 5-14 days until dispatch.

    Where do you deliver? top

    We deliver worldwide.

    Parcels are shipped via Royal Mail 1st class signed for delivery for mainland UK residents.

    International parcels are shipped via a trackable Royal Mail service - Priority International tracked so you can follow your parcels journey to you or standard airmail.

    UK shipping costs  

    • £4.50 - Royal Mail 1st class Signed for.
    • £3.99 - Royal Mail 1st Class
    • Free shipping worldwide for orders £100.00 & over
     International shipping costs
    • £10.99 - Priority International trackable service
    • £5.50 - Standard 1st class Airmail
    • 50p each additional item
    • Free shipping worldwide for orders £100.00 & over

    What payment methods do you accept? top

    We accept secure payments worldwide via PayPal.

    PayPal Acceptance Mark

    If you do not have a PayPal account you can pay with either your credit or debit card via the PayPal site. At checkout click the checkout with PayPal button & look at the left side of the PayPal payment login page & click don't have a PayPal account. You can then use your credit or debit card.

    E~cheque payments ~ goods dispatched upon cheque clearance.

    UK orders: PayPal, credit or debit card via PayPal site.

    International orders: PayPal, credit or debit card via PayPal site.

    How do I measure my cats neck to get the correct size? top

    Using a cloth measuring tape or something similar wrap gently around your cats neck (not too tight) allowing 1-2 fingers under the measure which will allow for a comfortable fit. Our collar measurements are in inches.

    How big is the luxury fabric bow tie? top

    The Luxury fabric bow tie measures approx 3 inches for our standard cat size collar. Kitten bow ties are made slightly smaller & for our larger cat size collar the bow tie is slightly larger.

    Do you offer wholesale prices? top

    Sorry, we do not offer wholesale prices on our products.

    Can I wash my luxury fabric bow tie collar? top

    Yes - the fabric bow tie collars are hand washable.
    Care information - Luxury fabric bow tie collars.
     
    The bow tie collar should be hand washed at a low temperature 30°C and then left to dry flat. (Do not tumble dry)

    When dry gently iron the bow tie if needed.

    Remove bell before washing.

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