You may return items purchased for a refund or exchange within 14 days of receipt. Please notify us within 7 days of receipt that you wish to return your purchase. Provided they are returned in an unused condition & in the original packaging with all tags still attached we will refund the purchase price to your address.
**Please obtain suitable proof of postage to cover you in the event that the returned parcel is misplaced in the post**
The returns policy does not apply to custom orders & bespoke collar alterations.
The business address to send parcels to is:
The Kitty Bling Boutique
24 Fairmount Way,
WS152SX United Kingdom
As all of our cat collars are handmade to order we can only accept cancellations within 48 hours of purchase.
*Please Note* We are unable to refund for excessive scratching caused by your pet.
As our cat collars are decorative collars & all cats are individual & some more active with play etc than others we cannot anticipate the wear the collar will be put through by the individual cat so therefore we cannot provide a limitless guarantee for our products especially if worn continuously.
IT IS THE RESPONSIBILITY OF THE PET OWNER TO ENSURE THE SUITABILITY OF THE COLLAR, CHARM ETC FOR THEIR PET.
PLEASE CHECK YOUR PETS COLLAR FOR SIGNS OF WEAR & TEAR ON A WEEKLY BASIS AND REPLACE AS NECESSARY.
*Please note - International orders all customs & duties are the responsibility of the buyer.
We reserve the right to refuse refund if the conditions above are not met.